Yes, their customer service was great throughout the whole process, they respond quickly and in a detailed manner – they understand the importance of making sure your doll is safe and that everything gets shipped as assured. I am a return customer, as the first doll I purchased from this site was a small Doll (I still have her, and she is doing great!). Now she has a new friend, they go great together – and I am very glad to have them both. Thank you so much!